REFUND POLICY

VYC TOPFULL SDN, BHD.

At VYC TOPFULL, we strive to ensure our products meet the highest standards of quality. However, if you encounter any issues with your purchase, please follow the guidelines below:

 

Contact Us: If there is an issue with the product, contact our customer service team immediately or within the timeframe of 14 days. We are committed to resolving any problems promptly.

Phone: 011-2632 8591
Email: vyctopgroup@gmail.com

 

Refunds: If your return is approved, we will process a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund. Shipping costs are non-refundable. If you receive a refund, that the cost of return shipping will be deducted from your refund.

 

Return Shipping: In the case of a defective or damaged product, we will cover the return shipping costs. Our customer service team will provide you with a prepaid shipping label and instructions on how to return the item

 

Inspection and Approval: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your replacement. If approved, a replacement product will be shipped to you at no additional cost.

 

Timeframe for Resolution: We aim to process all replacement requests within 7-14 business days from the receipt of the returned product. However, this timeframe may vary depending on the nature of the issue and product availability.

Exceptions: Certain items are not eligible for replacement, including:

Products that have been used or damaged by the customer.
Products without proof of purchase.
Products not in their original condition or packaging.

 

Customer Support

We value your business and are dedicated to ensuring your satisfaction. If you have any questions or need further assistance, please contact our customer service team.

Thank you for choosing VYC TOPFULL. We appreciate your understanding and cooperation regarding our refund policy.